Friday, 15 March 2013

The Ideal Praise-to-Criticism Ratio - Jack Zenger and Joseph Folkman - Harvard Business Review

The Ideal Praise-to-Criticism Ratio - Jack Zenger and Joseph Folkman - Harvard Business Review:

"Which is more effective in improving team performance: using positive feedback to let people know when they're doing well, or offering constructive comments to help them when they're off track?

New research suggests that this is a trick question. The answer, as one might intuitively expect, is that both are important. But the real question is — in what proportion?"


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